Ankur Jain

About Ankur Jain

I am passionate about developing and marketing innovative solutions that fulfill customer needs and achieve business outcomes. I have taken on leadership roles for enterprise and consumer products, and have successfully launched SaaS applications, API products, and data platforms.I enjoy the challenge and the journey of taking products from concept to successful customer adoption. I have led teams of product managers and built 0 to 1 products in CRM, supply chain, financial services, and more.I am skilled in product management, product marketing, and solution design, focusing on delivering delightful end-to-end customer experiences. I have delivered customer success in various problem domains like Customer 360, Search and Personalization, Customer Contact Center, ITSM, Marketplaces, Integrated Business Planning, and IoT.I have expertise in innovative technologies like ML/RAG/Gen-AI, NoSQL, multi-cloud architectures, and cloud business models. Also, I have experience in IAM and DLP as part of leading data integration and governance initiatives.Accomplishments- Resolved KYC and privacy compliance gaps by delivering unified profiles for 19M+ retail customers, and increased CSAT by 40% in one year by improving account origination, onboarding, and servicing journeys in Online Banking- Launched SaaS service on AWS and Azure for data integration and search using semantic graphs. Hosted a product demo campaign and published product comparisons, blogs, and FAQs that increased organic traffic by 29% YoY- Delivered multiple SaaS apps for IoT and Analytics like SAP Sales and Operational Planning, which I helped scale from 3 co-innovation customers to 80+ customers in 3 years.I love being outdoors spending time out in nature, traveling, and exploring new cuisines.

Experience

1. Product Manager

   Eltropy

   Nov 2024 — Present · Santa Clara, CA, US

   Built conversation intelligence tools to automate quality assessments (summaries, alerts, script adherence, etc.) of member-banker conversations for training and compliance audit. • Built AI agents that leverage various knowledge sources to automate and assist member-banker conversations in multiple channels (web, contact center, etc.)

Education

• University of California, Berkeley, Haas School of Business

  Master of Business Administration (MBA)

• The George Washington University - School of Engineering & Applied Science

  Master of Science (MS), Computer Science

Skills

• Saas
• Sql
• Software Engineering
• Oracle
• Requirements Analysis
• Cloud Computing
• Enterprise Software
• Sap Bi
• Sap Netweaver
• Business Intelligence
• Software Project Management
• Abap
• Crm
• Sap Erp
• Solution Architecture
• Customer Relationship Management (Crm)
• Sap Hana
• Software Development
• Scrum
• Erp
• Business Process
• Data Warehousing
• Agile Methodologies
• Xml
• Sap Crm
• Product Management
• Web Services
• Integration
• Sap
• Architectures
• Databases
• Business Analytics
• Architecture
• Testing
• Soa