Ankur Kikani

About Ankur Kikani

Manager | Rockwell Automation - Plex Technical Services | Driving Customer Success Through Custom SolutionsI lead the Plex Technical Services team within Professional Services, where our mission is to help customers maximize the value of their Plex software investment. We deliver on-time, on-budget projects that extend and optimize Plex functionality through custom development. By providing skilled business analysts and software engineers, we guide customers through the full software development lifecycle—from requirements to deployment—ensuring solutions that drive measurable business outcomes.Education:*MBA Graduate from Quinlan School of Business, Loyola University Chicago, with a concentration in Management and a Graduate Certificate in Business Ethics. Graduated on Dean\'s List with a 3.94 GPA.Certification: Agile Project Management Fundamentals (APMF)- MSI CertifiedSix Sigma Green Belt Certification - MSI CertifiedProject Management - Lean Process Certified (PM-LPC)Certified Scrum Master (CSM)Specialties: Project Management, Account/Product Management, Client Success, Customer Relationship Management (CRM), SaaS Professional, Professional Services, Pricing Negotiations, Risk Management, Supplier/Vendor Management, Strong Leadership Skills, Excellent Communicator, High Data Analysis Potential, Results-Driven, Cross-Functional Team Leader.

Experience

1. Manager, Technical Services - Plex

   Rockwell Automation

   Jan 2024 — Present · Troy, MI, US

Education

• Michigan State University College of Natural Science

  Bachelor of Science - BS, Lyman Briggs School - Human Biology

• Quinlan School of Business, Loyola University Chicago

  MBA, Management

Skills

• Process Improvement
• Management
• Project Planning
• Microsoft Word
• Business Ethics
• Team Leadership
• Customer Relations
• Supplier Management
• Client Engagement
• Professional Services
• Saas
• Vendor Relations
• Strategy
• Ms Project
• Product Management
• Manage Client Relationships
• Ms Office Suite
• Vendor Management
• Time Management
• Strategy Development
• Business Process Improvement
• Supply Management
• Budget Management
• Business Strategy
• Project Management
• Microsoft Excel
• Product Development
• Communicator
• Leadership
• Account Management
• Change Management
• Negotiation
• Customer Satisfaction
• Marketing
• Budgets
• Problem Solving
• Strategic Planning
• Pricing Negotiations
• Program Management
• Competitive Analysis