Ankur Chauhan
- Role
- Customer Success Operations Manager at PubMatic
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Ankur Chauhan
Experienced Microsoft Advertising Certified Professional with a demonstrated history of…
Experience
Customer Success Operations Manager
Apr 2023 — Present
Manage publisher account setup and maintain accounts on the PubMatic system.\\\\n- Ensure on-time execution of technical integrations and deliver service excellence during implementation.\\\\n- Deliver excellent customer service and support within defined SLAs to publishers via support channels (e.g, Zendesk), including troubleshooting and resolving issues reported by publishers.\\\\n- Proactive in optimizing the publisher accounts and providing timely feedback to the customers to increase the yield.\\\\n- Work with internal teams, including sales, marketing, business development, product management and engineering to deliver customized implementation plans to selected clients.\\\\n- Keeping multiple support systems updated (e.g, Salesforce, JIRA, Zendesk etc.).\\\\n- Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety etc.\\\\n- Generate and interpret reporting that will yield competitive insights for our clients.\\\\n- Work closely with internal and external customers to ensure higher returns for end customers.\\\\n- Build strong customer relationships to create advocates of PubMatic while identifying upsell opportunities to manage a book of business against assigned revenue targets.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
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