Ankur Tiwari

About Ankur Tiwari

Experienced in diverse areas encompassing Service Readiness, Client Engagement, Project Management, PMO, Service Transition, ITSM Process, IT Operations, Delivery Management, Quality Management, Team Management & Lean IT, client engagement. Certified PRINCE2 Practitioner & ITIL (ST & SO) Intermediate professional and currently spearheading as a Manager with FISERV. Proven ability in providing thought leadership in overall project management, project planning, budgeting, resources deployment & utilization and risk identification & mitigation. My experience has seen me seconded to work on strategic projects in the past. I have lead global work streams focused on strategy, process and training.Excellent team leader with a unique blend of managerial, functional and qualitative skills backed by strong record of facilitating cross-functional coordination for successful delivery. Uncovered additional opportunities along with the business heads and BD teams through client interactions; served as a primary SPOC for all client engagement including information gathering, handoff to operations and presenting the solution to all external stakeholders. Proficient in facilitating project activities like planning, executing and monitoring and presenting the same to internal and external stakeholders.

Experience

1. Business Operations Manager - Advisory

   Deloitte

   Aug 2022 — Present · Hyderabad, IN

Education

• PES Modern College Of Engineering , Pune University

  B.E., Electronics & Telecom

  2004 — 2008

• S.M.Choksey High School,Pune

  HSC, Computer Science

  2001 — 2003

• Emmanuel English School

  SSC, General Studies

  1988 — 2001

• Department of Management Sciences (PUMBA), Savitribai Phule Pune University

  MBA, Management Information Systems, General

  2009 — 2011

Skills

• Remote Infrastructure Management
• Pre-Sales
• Resource Management
• Sla
• Microsoft Excel
• IT Strategy
• Service Management
• Pmo
• Problem Management
• Business Process
• Outsourcing
• Process Consulting
• Enterprise Architecture
• Bmc Remedy
• IT Service Management
• Team Management
• Software Project Management
• Crm
• Itil
• IT Management
• Excel
• Transition Management
• Sdlc
• Project Planning
• Program Management
• IT Operations
• Vendor Management
• Requirements Analysis
• Business Intelligence
• Requirements Gathering
• Management
• Project Management
• Project Delivery
• Itil V3 Foundations Certified
• Analysis
• Offshore Project Management
• Service Delivery
• Data Center
• Business Analysis
• Global Delivery