Ankur B.
Head of Group COO Transformation Services, India & Strategic Change Director at HSBC Bank Plc
- Role
- Head of Group COO Transformation Services (India) at HSBC
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ankur B.
Performance driven business leader with over two decades of commercial experience. Leading the Group Customer Contact Centre Transformation across the bank and leading Talented India Hub Transformation team driving Group COO priorities.Enabled HSBC UK bank to become more resilient and met regulator commitments for Operational Resilience under SS1/21 PRA regulation.Accreditation - SAFe Agilist Certification, Management of Portfolios Practitioner (MoP), Managing Successful Programmes (MSP), Project Management Professional (PMP).Membership - Alumni member of Project Management Institute and British Computer Society.Domain - Banking & Financial Services.Sub domain - Group Contact Centre Strategy, Operational Resilience, Unsecured Lending (cards & personal loans) and PaymentsOperating Model - Onsite (UK)- Offshore (India, Malaysia and Poland)Specialties: Leadership / transformation exec roles
Experience
Head of Group COO Transformation Services (India)
Sep 2025 — Present · IN
Driving Enterprise Customer Contact Centre Transformation for the bank, making it future ready, uplifting customer experience and enabling new AI flagship solutionsLeading Talented India Transformation Hub driving Group COO priorities.
Education
Indira Gandhi National Open University
Bachelor of Information Technology, IT
2000 — 2003
Cambridge School
All India Senior School Certificate Examination, English, Maths, Physics, Chemistry and Biology
1998 — 2000
National Institute of Electronics and Information Technology
B Level - Masters of Computer Application, IT
2000 — 2004
Cambridge School
All India Secondary School Examination, English, Hindi, Maths, Science and Social Studies
1996 — 1998
Sam Higginbotom Institute of Agriculture, Technology and Sciences
Master of Technology, IT
2004 — 2006
Skills
- Agile Project Management
- Offshore Project Management
- Software Project Management
- Full Sdlc
- Sdlc
- Agile
- Project Planning
- Requirements Analysis
- Project Management
- Agile Methodologies
- Business Analysis
- Pmp
- Global Delivery
- Software Development
- Scrum
- Change Management
- Enterprise Software
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