Ankur Vhankalas
- Role
- Project Lead at Wipro
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Ankur Vhankalas
IT Professional with 14+ years of IT experience in DevOps,SIAM, Data Center, NOC, ITSM…
Experience
Project Lead
Jun 2019 — Present
Company- Wipro Technologies Ltd.\\\\n\\\\n\\\\n Conduct Root Cause Analysis for all open problem tickets.\\\\n Determine Problem owner for all open Problem tickets.\\\\n Perform Major Incident reporting for Wipro stakeholders.\\\\n Generate and share reports with identified stakeholders.\\\\n Supervise and Govern overall process and manage KPIs.\\\\n Responsible for end to end problem management for services in Wipro scope.\\\\n Host daily review call.\\\\n Assist Problem Owner to identify Root Cause and solution.\\\\n Preparing Daily Dashboards\\\\n Conduct Weekly and Monthly Operations meetings with client.\\\\n Track all the activities carried over weekend and share the report to customer\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Skills
- .net
- Monitoring Performance
- System Administration
- Testing
- Hardware
- Unix
- Remote Monitoring
- Bmc Remedy
- Inventory Management
- Troubleshooting
- Procomm Plus
- System Monitoring
- Operating Systems
- Product Support
- Level 1
- Pc Anywhere
- Administrative Assistants
- Technical Support
- As400 Administration
- Performance Tuning
- Production Support
- Enterprise Software
- Bmc Patrol
- IT Service Management
- Service Level Agreements
- Noc
- Bmc Bppm
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