Ankur Srivastava

Head - Customer Experience Training, IDFC FIRST Bank

Role: Head of Training at IDFC FIRST Bank
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Ankur Srivastava

Over 19 years, I’ve built Training & Quality engines — not just sustain them. From…

Experience

Head of Training
IDFC FIRST Bank
Dec 2024 — Present · Mumbai, IN

Education

Delhi University
Bachelor of Commerce (B.Com.)
2004 — 2007

Skills

Business Process Outsourcing (Bpo)
Poka Yoke
Transition Management
Creative Writing
Quality Assurance
Bpo
Strategic Planning
Team Management
Internet
Microsoft Office
Outsourcing
Training
Business Development
Analytics
Management
Fmcg
Data Analysis
Six Sigma
Transactional Quality
Recruiting
Iso 9000
Vendor Management
Customer Service
R&D

Contact information

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Work email
•••••@idfcfirst.bank.in
Personal email
•••••@•••••.com
Direct dial
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Current company

IDFC FIRST Bank

Banking · 53K employees · Founded 2015 · Mumbai, Maharashtra, India

**Never share your password, OTP, UPI Pin, CVV etc with anyone.** Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles: Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles. Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions. Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so. Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees. Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store. Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years. Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans. ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility. Creating a new-age, ethical and world-class institution for India is a privilege for its employees.

idfcfirst.bank.in

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About Ankur Srivastava

Experience

Head of Training

Education

Delhi University

Skills

Find verified contacts for anyone on LinkedIn