Ankur Sharma

About Ankur Sharma

I am a self-driven and quick learner with strong problem-solving abilities and deep interest in understanding real business processes. Over the years, I have developed strong hands-on knowledge of CPG distribution models, sales operations, and analytics through continuous self-learning and on-ground exposure.Currently working in a SaaS environment where I manage end-to-end customer lifecycle including onboarding, adoption, engagement, retention, and feature rollout for SFA and DMS platforms.Key areas where I add value- Solving complex business problems by converting them into system and process solutions - Driving customer adoption through structured training and reviews - Acting as a bridge between business, product, and technology teams - Supporting SaaS product development with functional inputs and client validationMajor initiatives taken- Designed and implemented an internal CRM using Google AppSheet for Customer Success team - Built weekly review dashboards on Google Looker Studio for task tracking - Actively contributed to SaaS feature development and first client rollouts - Designed standard reporting formats and supported productization of analytics modules - Conducted multiple client trainings on DMS and SFA platforms - Initiated and delivered internal “DMS GYAN” knowledge session with 50+ participantsKey Skills:Customer Success Management | SaaS | SFA | DMS | Product Enablement | Power BI | Looker Studio | Analytics | Training | CPG Domain Open to discussions related to Customer Success, SaaS, Analytics, and Product Enablement.

Experience

1. Customer Success Manager

   Flick2Know

   Jun 2022 — Present · Gurgaon, IN

   Customer Success Manager – SaaS Platform (SFA & DMS)- Managing end-to-end customer lifecycle including onboarding, adoption, engagement, and renewals - Acting as primary SPOC for enterprise and distributor-led clients - Driving customer value realization through structured reviews and analyticsKey Contributions- Designed and implemented internal CRM using Google AppSheet for CS team - Created weekly review dashboards on Google Looker Studio - Actively contributed to SaaS feature development and client-side rollouts - Led first rollout of new features before organization-wide deployment - Designed standard reporting formats and supported productization - Delivered multiple client trainings on DMS and SFA - Conducted internal “DMS GYAN” training session with 50+ participants

Education

• IETE

  B.tech, Information Technology

• Ambedkar Institute of Advanced Communication Technologies and Research

  Diploma, Information Technology

  2009 — 2012

Skills

• Music
• Microsoft Excel
• Powerpoint
• Tutoring
• Linux
• Administration
• Microsoft Office
• Editing
• System Administration
• Technical Writing
• Public Speaking
• Event Management
• Access
• English
• Event Planning
• Facebook
• Photoshop
• Data Entry
• Management
• Networking
• Project Planning
• Microsoft Word
• Teaching
• Windows
• Outlook
• Research
• Project Management