Ankur Sachdeva

About Ankur Sachdeva

With 16+ years of experience in IT Services, Operations, and Program Management, I…

Experience

1. Manager Technical Solutions & Operations Hp Customer Welcome Center - Gurugram

   Maxdux Audiovisual Technologies Pvt. Ltd

   Nov 2024 — Present · Gurugram, IN

   As a Technical Solutions & Operations Manager, I oversee the end-to-end technology ecosystem at HP’s Customer Welcome Center (CWC), ensuring all demo solutions, IT infrastructure, and technology setups function flawlessly. My role is critical in delivering a seamless experience for customers, partners, and internal stakeholders by managing the operational reliability of showcased HP solutions.Key Responsibilities- Technical Environment ManagementEnsure 100% uptime and optimal performance of all demo solutions, IT infrastructure, and devices within the Customer Welcome Center.Manage and maintain hardware, software, networking, and security configurations to support uninterrupted demo experiences.Conduct proactive troubleshooting, root cause analysis, and performance optimizations to eliminate technical disruptions- Demo Readiness & Customer ExperiencePrepare and test demo setups before customer visits to ensure smooth functionality of HP solutions.Collaborate with product teams to integrate, test, and optimize new technologies for demonstration purposes.Provide technical support during live customer interactions, ensuring a high-quality engagement- IT Operations & MaintenanceOversee the health, security, and compliance of all IT assets in the CWC.Coordinate with HP’s internal IT teams and third-party vendors for maintenance, updates, and technical enhancements.Manage backup, system recovery, and preventive maintenance to avoid any downtime- Stakeholder & Vendor CoordinationAct as the key liaison between HP teams, vendors, and support partners to resolve technical issues efficiently.Ensure timely procurement, deployment, and upgrades of required technology solutions- Process Optimization & Continuous ImprovementDrive operational efficiencies by implementing best practices in IT service management (ITSM).Maintain detailed technical documentation, including system configurations, SOPs, and troubleshooting logs.

Education

• Fr. Agnel Polytechnic (Board of Technical Education)

  Diploma

  2002 — 2005

Skills

• Talent Acquisition
• Recruiting
• Talent Management
• Team Building
• Vendor Management
• Employee Engagement
• Transition Management
• Team Management
• Process Excellence
• Employee Relations
• Business Development
• Mis
• Performance Management
• Screening
• Management Consulting
• Management
• Interviews
• Technical Recruiting
• Sourcing
• Executive Search
• Human Resources
• Crm
• IT Recruitment
• Benefits Negotiation
• Resource Management
• Outsourcing
• Performance Appraisal
• Negotiation