Ankur Pathare

About Ankur Pathare

Objective:Seasoned Customer Service Leader with over 25 years of experience, seeking a Senior Leadership role in Customer Experience Management across industries, including Social Media, Hospitality, Banking, and Aviation.Profile:Currently positioned at Akasa Air’s Head Office in Mumbai, where I oversee Network Airport Services Operations, driving Customer Experience, On-Time Performance, Safety Management Systems, Social Media, and Recruitment.Previously held a role with Axis Bank’s Social Media team, supporting the Affluent Business Team by managing HNI client relationships and addressing their comprehensive customer service needs.Formerly served as Head of Mumbai Hub Control at Jet Airways in the Customer Service department, responsible for orchestrating customer-centric processes and ensuring seamless, high-quality service through proactive decision-making and planning.Core Competencies:Customer-Centric Leadership: Proven track record of leading large teams with a focus on customer service excellence and experience management.Strategic Planning & Execution: Expertise in cross-functional customer service verticals, ensuring precise planning and implementation for optimal results.Team Culture Transformation: Known for transforming high-pressure environments into positive, productive spaces where teams thrive.Passion-Driven Leadership: Recognized for bringing energy, commitment, and high standards to roles demanding strong leadership.Professional Achievements:Educational Accomplishments: Completed a Post Graduate Diploma in Business Management from Welingkar’s Institute of Management.International Exposure: Set up Jet Airways’ startup operations in the U.S. for Newark and JFK flights.Diverse Leadership Roles: Formerly stationed as Airport Manager in Amritsar.Awards & Recognition: Recipient of the Service Excellence Award at Akasa Air.Received the Best Employee Merit Award for three consecutive years at Jet Airways and numerous commendations from management and passengers alike at Axis Bank.

Experience

1. Senior Manager Customer Services (Network Operations-airports)

   Akasa Air

   Jan 2023 — Present · Mumbai, IN

Education

• Welingkar Institute of Management

  PGDBA

• Mithibai College

  Bachelor of Science (B.Sc.)

Skills

• Airport Management
• Aviation
• Guest Service Management
• Management
• Quality Auditing
• Leadership
• Airlines
• Airports