Ankur Panghal
Delivering Results | SAAS Consultant | CXM | Martech
- Role
- Senior Implementation Consultant at Sprinklr
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Ankur Panghal
A seeker of patterns, a storyteller at heart, and a craftsman of both ideas and miniature props.I find the brilliance of life in its details. From the timeless melodies of Kishore Kumar to the grandeur of medieval tales, I’m endlessly inspired by the worlds we create and more so the ones we uncover.When I’m not traveling to immerse myself in cultures or solving intricate puzzles, you’ll find me blending wit, curiosity, and a dash of audacity to turn ordinary moments into extraordinary stories. Life, after all, is best lived with a touch of drama and a spark of adventure.
Experience
Senior Implementation Consultant
Mar 2024 — Present · Gurugram, IN
Work closely with the change managers and stakeholders to ensure customers are getting the most value out of Sprinklr products and solutions- Work primarily across the Marketing, Ads, and Advocacy modules with Global and Large Enterprise customers- Understand unique client requirements to ensure a successful implementation and partnership- Provide guidance with internal change management processes to encourage better adoption- Conduct on-site workshops and sessions with the customers to gather requirements, demo the product and solutions, and assist with training and empowering customers- Translate new feature requests and recommendations from the customers to the Sprinklr product teams- Create and maintain collaterals for the entire global implementation team on the implementation process, best practices, and requirements gathering in collaboration with the product team- Work with the sales and engagement teams to ensure that the customer use cases are understood, and are scoped accurately- Mentoring, leading, and assisting in the up-skilling of consultants on the Marketing and Ads products- Internal Initiatives to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration.
Education
Netaji Subhas Institute of Technology
Bachelor of Engineering - BE, Manufacturing process and automation
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