Ankur Kumar Tripathi
Customer Success manager at Tata Communications Ltd.
- Role
- Customer Success Manager(Manager) at Tata Communications
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Ankur Kumar Tripathi
Professional with 10 years of experience in Customer life cycle management, Churn Management, Contract Renewals, Customer retention, Churn mitigation Price Revision, Customer Onboarding, Incident management, & Upsell, adoption & expansion of service and having good hands-on experience in telecom products; Network Service (ILL, GVPN and SDWAN), Unified Communication and Collaboration (Cisco Webex, Microsoft Team Direct Routing, Voice - ITFS, DID, LNS,PRI). Experience in managing Global enterprise accounts with excellent problem-solving, critical thinking and Business acumen skills.
Experience
Customer Success Manager(Manager)
May 2024 — Present · New Delhi, IN
Education
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Postgraduate Degree, PGDBM
2019 — 2021
Sunrise University Alwar
Bachelor of Science (B.Sc.), Physics
2012 — 2015
Skills
- Telecommunications
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