Ankur Jyoti Das
Senior Reservations Sales Associate @Praxis Services Pvt. Ltd.
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WORK HISTORY
Senior Reservations Sales Associate @Praxis Services Pvt. Ltd.
Gurugram, IN
1) Promptly responding to all reservation-related emails, including new bookings, modifications, cancellations, and guest inquiries.2) Inputting reservation details into the system with meticulous attention to detail, including guest information, room type, dates, and special requests.3) Addressing customer concerns, providing information about availability, rates, packages, and hotel policies in a professional and courteous manner.4) Identifying opportunities to suggest room upgrades, additional services, or packages to maximize revenue.5) Providing guidance and support to junior reservation associates, ensuring adherence to company standards.6) Generating reports on reservation trends, occupancy rates, and other key metrics.7) Managing complex booking situations, including group reservations, special needs, and VIP requests.
EDUCATION
North Eastern Regional Institute of Management
Bachelor of Commerce - BCom, Bcom
Kendriya Vidyalaya
10th Standerd
St. Joseph's College, Darjeeling
12th standerd, Commerce
ABOUT ANKUR JYOTI DAS
As a bachelor of commerce student, I have developed a strong foundation in business…
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