Ankur Gupta

About Ankur Gupta

I am a strategist and data storyteller who brings clarity to complexity. I advise senior leaders, translate data into actionable insights, and architect high-impact initiatives that drive growth, trust, and transformation. I lead with precision, creativity, and a commitment to lasting results.

Experience

1. Principal, Chief of Staff to Chief Customer Officer - Strategic Planning Office

   FedEx

   Aug 2022 — Present · Memphis, TN, US

   Serving as executive advisor to the Chief Customer Office (CCO) of FedEx Corporation.• Provided strategic, analytical, and project management support for all CCO-related assets• Worked with the executive team to determine the strategic direction of the company, resulting in a clear and concise plan for success• Project Manager for Staff meetings of CCO; led agenda creation, pre-read preparation, meeting facilitation, budget discussions, action item tracking and stakeholder communication• Managed internal and external communications for the CCO by ensuring that the key strategic themes are displayed through her communication for both internal and external stakeholders• Led the preparation of quarterly earnings call by collaborating with cross functional stakeholders and external consultants; conducted extensive data and financial analysis and competitive benchmarking• Developed and implemented data driven strategies and presentations for Board of Directors meetings, ensuring that key messages were communicated clearly and effectively• Conducted comprehensive research on market and competitor financial and data analysis, customer preferences, and emerging technologies, enabling informed strategic decision-making for the CCO• Acted as the internal strategy consultant for CCO and participated in various strategy projects ranging from creating strategic narrative for the organization to diversification of revenue streams• Partnered with the senior leadership, internal strategy team and external consultants to identify and monitor the critical KPIs essential for evaluating FedEx\'s performance• Owned and led the development of data driven dashboards discussed in key CCO meetings; evangelized and showcased FedEx\'s performance in alignment with the CCO\'s key commercial priorities • Collaborated with the leadership team from HR, Operations and Strategy to lead change management efforts that catalyzed a shift towards a more efficient and effective team

Education

• Harrisburg University of Science and Technology

  Master's degree, Data Analytics

  2018 — 2021

• UNC Kenan-Flagler Business School

  Master of Business Administration (M.B.A.), Strategy and Operations, Data Analytics

  2016 — 2018

• Jaypee Institute Of Information Technology

  Engineer’s Degree, Electronics and Communication

  2005 — 2009

Skills

• Enterprise Software
• User Acceptance Testing
• Microsoft Office
• Enterprise Resource Planning (Erp)
• Business Development
• Product Management
• Customer Support
• Consulting
• Oracle Fusion Middleware
• Project Management
• Microsoft Powerpoint
• Testing
• Microsoft Excel
• Benefits Design
• Data Analysis
• Software Documentation
• Sdlc
• Integration
• System Testing
• Sql
• Business Analysis
• Strategy
• Software Development
• Team Management
• Hcm
• Team Leadership
• Erp
• Pricing Analysis
• Test Planning
• Customer Service
• Start-Ups
• Pl/Sql
• Software Project Management
• Business Process Improvement
• Hp Quality Center
• Requirements Gathering
• Communication
• Leadership
• Agile Methodologies
• Test Cases