Ankur Gupta
|| Foundever || Bell Canada 🇨🇦 ||
- Role
- Support Specialist at Foundever
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
Experience
Support Specialist
Oct 2023 — Present · Chennai, IN
Working for Bell Canada with Foundever. Interact with customers via phone, email, and live chat channels to address inquiries, and concerns, and provide assistance.Investigate and resolve customer issues promptly, ensuring a high level of customer satisfaction.Develop a deep understanding of Foundever\'s products/services to assist customers and provide accurate information effectively.Communicate clearly and professionally with customers, colleagues, and other departments to resolve problems efficiently.Excellent communication skills, both written and verbal.Strong problem-solving abilities and a customer-centric mindset.Patience and empathy in dealing with customer concerns.Ability to learn quickly and adapt to changing situations.
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