Ankur Bhardwaj
Dedicated Service Excellence Manager | Champion of Customer Satisfaction and Operational Improvement | ITIL | Prince 2 agile |
- Role
- Service Excellence Manager at HCLTech
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Ankur Bhardwaj
A results‑driven Service Desk Manager with 8+ years of hands‑on Service Desk experience…
Experience
Service Excellence Manager
Jun 2024 — Present
As Service Excellence Manager, responsible for ensuring that an organization\'s service delivery processes meet the highest standards of quality and efficiency. primary focus on continuous improvement, customer satisfaction, and operational excellence.• Leadership and Team Management• Customer Satisfaction• Continuous Improvement• Service Quality Assurance• Performance Management• Incident and Problem Management• Stakeholder Engagement• Training and Development• Service Innovation• Risk Management
Education
Indira Gandhi National Open University
Master of Business Administration - MBA
2021 — 2023
Guru Gobind Singh Indraprastha University
Bachelor of Technology (B.Tech.)
2012 — 2016
Board of Technical Education Delhi India
3 Year Diploma in Electronics Engineering
2009 — 2012
Skills
- Leadership
- Microsoft Word
- Public Speaking
- Microsoft Office
- Project Management
- Powerpoint
- Microsoft Excel
- Customer Service
- Management
- Research
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