Ankit Singh

About Ankit Singh

Anchored at Zimmer Biomet, my focus as a Senior Service Engineer is to enhance medical device functionality through meticulous service management and manufacturing process improvement. Our team has successfully implemented system installations and upgrades, ensuring each ROSA robotic system meets stringent global performance specifications.My commitment to new business development is reflected in the robust technical support and training provided to end-users. With certifications in advanced medical technologies, we empower healthcare professionals to deliver superior patient care through cutting-edge equipment maintenance and operation.

Experience

1. Senior Service Engineer

   Zimmer Biomet

   May 2024 — Present

   Led preventative maintenance, troubleshooting, and repair of ROSA systems, ensuring 24/7 operational uptime and rapid resolution of technical issues.• Delivered expert on-site and remote technical support to end users, including surgeons, operating room personnel, and hospital biomed’s.• Conducted comprehensive customer training covering machine handling, safety procedures, sterilization protocols, and workflow optimization.• Maintained meticulous documentation of service activities, preventive/corrective interventions, and technical incident reports.• Coordinated cross-functionally with sales, logistics, technical support, and product teams to deliver exceptional customer experience.• Mentored and provided technical leadership to other service engineers covering the region.• Supported new system installations, territory expansion efforts, and customer onboarding as the local expert for ROSA robotic platforms.• Analysed usage trends and maintenance records to forecast demand for ROSA robotic unit spare parts, supporting proactive inventory management.• Collaborated with supply chain and inventory teams to optimize stock levels of critical components and reduce system downtime caused by part shortages.• Developed and implemented preventive maintenance parts kits based on field data and individual site needs, improving efficiency and service readiness.• Contributed detailed field reports and technical insights to inform data-driven spare parts planning and optimize distribution across the service network.• Installed and commissioned ROSA robotic surgical systems at hospital and institutional client sites, adhering to Zimmer Biomet’s global guidelines.