Ankit Tripathi

About Ankit Tripathi

Experienced Customer Success Leader with a demonstrated history of driving growth and impact in the e-learning industry. Proven expertise in Negotiation, Escalations Management, Customer Relationship Management (CRM), Customer Retention, and Presentation Skills. Adept at leading cross-functional operations, enhancing customer experiences, and maximizing client value. Strong business development professional with a focus on scalable success strategies- A self-assured, knowledgeable individual seeking a challenging position in sales and marketing. Proven ability to bring in new business for the organisation by providing superior solutions to challenging business requirements- Proven expertise in developing and retaining highly motivated sales teams and customers.Practical experience with client engagement, eliciting requirements, documenting requirements as test plans, reviewing, and implementing- Effective team manager with strong analytical, risk-taking, and decision-making abilities.Building trusted relationships with clients leads to greater revenue which helps the sales team sellmore effectively- Retaining customers to protect revenue margins- Proactively identifying and addressing customer needs and concerns to ensure long-term satisfaction and loyalty- Developing and implementing strategies to maximize customer retention and minimize churn- Collaborating cross-functionally to ensure successful customer onboarding, training, and ongoing support- Analyzing customer feedback and metrics to drive continuous improvement initiatives and enhance the overall customer experience- Serving as a trusted advisor and advocate for customers, advocating for their needs within the organization and ensuring their success with our products or services.

Experience

1. Customer Success Head

   Acadally

   Sep 2023 — Present · New Delhi, IN

   Lead the customer success team in developing and executing strategies to drive customer satisfaction, retention, and expansion.Establish and maintain strong relationships with key stakeholders, including educators, administrators, and decision-makers, to understand their needs and challenges.Collaborate with product development and sales teams to ensure alignment with customer requirements and market demands.Implement scalable processes and tools to enhance customer onboarding, training, and support initiatives.Analyze customer data and feedback to identify trends, opportunities, and areas for improvement.Drive continuous improvement initiatives to optimize the overall customer experience and maximize lifetime value.

Education

• Jagan Institute of Management Studies (JIMS)

  PGDM, Business analytics and Marketing

  2019 — 2021

• Babu Banarasi Das (BBD) University

  BCA, Computer Science