Ankitt Saxena
Customer Service & Sales Professional | Expertise in Customer Support, Upselling & Client Relationship Management, Enhancing Customer Satisfaction, CRM Management.
- Role
- Senior Customer Service Representative at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ankitt Saxena
Customer-focused professional with 3+ years of experience in customer service, inside sales, and upselling across global organizations. Skilled in building long-term client relationships, resolving complex issues, and identifying opportunities to upsell and cross-sell, driving both customer satisfaction and revenue growth.At Concentrix, I deliver high-quality customer support in fast-paced environments, ensuring empathy-driven resolutions. Earlier, at Venue Monk and University Living, I successfully combined sales expertise with customer service excellence, consistently exceeding performance and upselling targets.I am passionate about creating positive customer experiences, building trust, and contributing to business success through a balance of service excellence and sales impact.Key Skills: Customer Support | Upselling & Cross-Selling | Inside Sales | Relationship Management | CRM Tools | Active Listening | Communication | Problem Resolution
Experience
Senior Customer Service Representative
Oct 2024 — Present · Gurugram, IN
Handled customer queries and complaints across multiple channels with professionalism and empathy. • Resolved issues efficiently, ensuring high customer satisfaction scores. • Provided tailored solutions and information to strengthen customer trust and loyalty. • Consistently met performance metrics including response time, resolution rates, and quality audits.
Education
INSTITUTE OF HOTEL MANAGEMENT BHOPAL
Hospitality & Hotel administration Management ( IHM BHOPAL), Hospitality Administration/Management
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