Ankit Singh
Customer Support Specialist @Nkd Marketing Pvt Ltd
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WORK HISTORY
Customer Support Specialist @Nkd Marketing Pvt Ltd
New Delhi, IN
Provided chat & email-based customer service and support for account, service, and general inquiries, ensuring timely and effective resolution.* Assisted customers with login and access issues, guiding them through simple steps in a clear and user-friendly manner.* Handled email communication professionally, resolving concerns while maintaining high service standards.* Delivered a positive customer experience by understanding client needs, demonstrating empathy, and ensuring satisfaction.* Supported customers with service updates, account changes, and general usage related queries.* Maintained SLA, quality, and CSAT performance targets.*Managed multiple customer interactions efficiently while maintaining response time and quality standards in a fast-paced environment.
EDUCATION
Dr. Bhim Rao Ambedkar University, Agra
Bachelor of Arts - BA, English Language and Literature, General
Dr. Bhim Rao Ambedkar University, Agra
Master of Arts - MA, English Language and Literature, General
ABOUT ANKIT SINGH
I am a dedicated Customer Support Professional with hands-on experience in technical support, customer handling, and CRM management. I have worked across aviation services, technical chat support, and remote support roles, which has helped me build strong problem-solving and communication skills.I specialize in resolving customer issues, providing technical assistance, and ensuring a smooth customer experience while meeting SLA and quality targets. I am comfortable working in fast-paced environments and handling international customers through chat, email, and calls.My goal is to grow in the IT support and customer experience industry, contributing to service excellence and organizational success.
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