Ankit Kansara
Customer Success Manager | B2B SaaS | Customer Onboarding, Adoption & Outcomes | Analytics-Driven
- Role
- Customer Success Manager at TECHADEMY
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ankit Kansara
I’m a Customer Success Manager with 5+ years of experience working with SaaS and enterprise platforms, supporting customers through onboarding, adoption, and ongoing engagement. I’ve worked with both SMB and enterprise customers, focusing on improving product usage, reducing churn, and building long-term relationships.At Techademy, I currently support the assessment pillar. My role involves onboarding customers, mapping role requirements to assessments, and acting as the main point of contact for product-related questions. Earlier in my career, I worked with teams at iMocha, Icertis, TIBCO, and QMetry, where I partnered closely with cross-functional teams to improve adoption, simplify processes, and help customers see value faster.
Experience
Customer Success Manager
Aug 2025 — Present · Pune, IN
Act as the main point of contact for customers for assessment-related questions, ensuring concerns are addressed quickly and clearly- Manage customer onboarding and ongoing support from understanding requirements and mapping content to onboarding candidates and resolving issues- Partner with customers and the content team to design assessments that that are relevant to specific roles- Work with Ops team to manage candidate invites and ensure assessments go live on time- Help ensure a smooth customer experience by staying on top of dependencies and cross-team coordination.
Education
Wilson College mumbai
Bachelors of Science (B.Sc Computer Science), Computer Science
Late Bhausaheb Hiray S S Trusts Institute of Computer Application
Master of Computer Application - MCA, Computer Science
Skills
- Windows
- Data Analytics
- Sas
- Microsoft Office
- C#
- Data Analysis
- Microsoft Word
- Erp
- Sql
- Powerpoint
- Microsoft Excel
- C
- Html
- Javascript
- Java
- Microsoft Sql Server
- C++
- Php
- Mysql
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