Ankit Mathur
Business Analyst | Senior Technical Consultant | Amazon Connect & IVR Solutions | AWS Certified | Cloud & Automation Expert | AI & Contact Center Transformation | Technology Lead @ Infosys
- Role
- Technology Lead at Infosys
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Ankit Mathur
Bridging Innovation & Technology in IVR, Cloud, and AI SolutionsWith 14+ years of experience in Contact Center & IVR solutions, I specialize in Amazon Connect, AI-driven automation, cloud transformation, and QA/testing for large-scale enterprises. Currently, as a Technology Lead at Infosys, I am responsible for driving mission-critical banking and telecom projects, ensuring seamless, scalable, and secure customer experiences.Bridging Innovation & Technology in IVR, Cloud, and AI SolutionsMy expertise spans across: Amazon Connect Core Services & Cloud-Based Contact Centers IVR Platform Expertise (Avaya, Genesys) AI & Chatbot Integrations (Google CCAI Certified) Automation Testing (Cyara, Hammer, JMeter, Selenium) AWS Cloud Strategy & Implementation I am passionate about leveraging AI and cloud technologies to optimize customer experiences, automate workflows, and improve efficiency. Let’s connect and explore innovative ways to transform enterprise contact center solutions! Feel free to reach out: m••••••••@yahoo.com
Experience
Technology Lead
May 2017 — Present · Pune, IN
Education
University of Rajasthan
Bachelor's degree
2004 — 2008
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