Ankit Koraviya
Technical Support Specialist @Xerox
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WORK HISTORY
Technical Support Specialist @Xerox
Toronto, ON, CA
Resolved 100+ user issues monthly, boosting IT efficiency and achieving 98% customer satisfaction• Diagnosed & fixed hardware, software, and network problems, reducing ticket resolution time by 40%• Managed Active Directory accounts for secure access and streamlined onboarding/offboarding processes
EDUCATION
Gujarat Technological University (GTU)
Bachelor of Engineering - BE, Computer Engineering
Loyalist College
Post Graduate Certificate, Information Technology
ABOUT ANKIT KORAVIYA
I am a results-driven IT Support Specialist with over 4 years of experience in technical troubleshooting, system administration, and customer support. I specialize in Office 365, Active Directory, Citrix, VPNs, and cloud-based IT solutions. Passionate about delivering seamless IT experiences, I have reduced ticket resolution times by 40% and improved user satisfaction rates to 98%. Key Skills: Technical Troubleshooting & Helpdesk Support Office 365, Active Directory & Windows Administration Citrix, VPNs, and Network Configuration ITIL & Ticketing Systems (ServiceNow, Jira, Freshdesk) Cloud & Cybersecurity Awareness (Azure AD, Intune, Veeam)I am actively seeking opportunities in IT support, cloud infrastructure, and system administration. Feel free to connect and explore how I can add value to your team!
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