Ankit Khanduja

WORK HISTORY

EDUCATION

SKILLS

ABOUT ANKIT KHANDUJA

I am a seasoned business & operations head with 14+ years of experience in managing & achieving operations process excellence for multiple brands across different domains like Ecommerce, Quick Commerce, Media Tech, Fintech, FMCG & Personal Care. I have led large scale projects enhancing customer service ( both voice & non voice – Chat+Email), BPMs, lead generation & Tele Sales projects involving tech integrations to streamline customer journey, efficient delivery of operations, team building & infra set up from scratch. I am self-driven, creative, goal oriented and highly entrepreneurial business leader with P&L ownership including but not limited to strategy formulation, project planning, problem solving, and execution. In my professional stint, I have been primarily involved in numerous assignments including business transformations, process improvements, managed services, sales operations, new product launches, partner/vendor operations and large workforce management. I also have experience driving business operations for FMCG brands via various trade channels. Always believes in building strong & effective relationships with cross functional teams such as Technology, Infprmation Security, Marcom, HR Ops, Recruitment, Supply Chain & Finance. With a strong analytical bent involving data crunching, people leadership skills, and effective communication, I consistently exceed performance benchmarks. I thrive in dynamic environments, swiftly adapting to evolving business landscapes to deliver tangible results. A passionate learner, I embrace challenges with a detail-oriented approach, ensuring project by project success. To keep up my work-life balance - I love to travel, try new cuisines, play badminton and watch movies.