Ankit Khanduja

About Ankit Khanduja

I am a seasoned business & operations head with 14+ years of experience in managing & achieving operations process excellence for multiple brands across different domains like Ecommerce, Quick Commerce, Media Tech, Fintech, FMCG & Personal Care. I have led large scale projects enhancing customer service ( both voice & non voice – Chat+Email), BPMs, lead generation & Tele Sales projects involving tech integrations to streamline customer journey, efficient delivery of operations, team building & infra set up from scratch. I am self-driven, creative, goal oriented and highly entrepreneurial business leader with P&L ownership including but not limited to strategy formulation, project planning, problem solving, and execution. In my professional stint, I have been primarily involved in numerous assignments including business transformations, process improvements, managed services, sales operations, new product launches, partner/vendor operations and large workforce management. I also have experience driving business operations for FMCG brands via various trade channels. Always believes in building strong & effective relationships with cross functional teams such as Technology, Infprmation Security, Marcom, HR Ops, Recruitment, Supply Chain & Finance. With a strong analytical bent involving data crunching, people leadership skills, and effective communication, I consistently exceed performance benchmarks. I thrive in dynamic environments, swiftly adapting to evolving business landscapes to deliver tangible results. A passionate learner, I embrace challenges with a detail-oriented approach, ensuring project by project success. To keep up my work-life balance - I love to travel, try new cuisines, play badminton and watch movies.

Experience

1. Assistant Vice President

   V5 Global

   Jan 2025 — Present · Delhi, IN

Education

• Indian Institute of Management, Kozhikode

  Management Development Program, Organizational Leadership

• Indian Institute of Management Kashipur

  Executive Certificate in Marketing Analytics and Customer Valuation - ECPMACV 2017, Marketing

• Institute of Management Studies,DAVV, Indore

  MBA, Management

  2007 — 2009

Skills

• Negotiation
• Retail
• Training
• Sales
• Sales Operations
• Channel Partners
• Marketing
• Project Planning
• Product Development
• Cross-Functional Team Leadership
• Marketing Strategy
• Business Planning
• Market Analysis
• Account Management
• Sales Management
• Strategy
• Key Account Management
• Fmcg
• Brand Management
• Management
• Crm
• Marketing Management
• Team Management
• Business Development
• Business Strategy
• Direct Sales
• Competitive Analysis
• Market Research
• Distributed Team Management
• Team Building