Ankit Girwal
Success Team Lead @ Poppulo | MBA, Customer Success
- Role
- Team Lead - Customer Success at Poppulo
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ankit Girwal
As a seasoned Client Success Manager with over a decade of experience across leading tech firms like Poppulo, Sprinklr, Oracle, Phenom, and OneDirect, I specialize in driving customer satisfaction, product adoption, and long-term value realization. My journey has been defined by a passion for building strong client relationships, delivering impactful workshops, and leading end-to-end renewal and expansion strategies.At Sprinklr, I led comprehensive success plans aligned with client KPIs, conducted churn assessments, and collaborated cross-functionally to ensure seamless onboarding and upsell opportunities. My tenure at Oracle and Phenom further sharpened my skills in managing enterprise accounts, reducing support tickets, and implementing CRM solutions across APAC, Europe, and Australia.With an MBA in Marketing and HR, I bring a strategic mindset to customer success, backed by hands-on experience in training, product demos, and stakeholder engagement. I thrive in dynamic environments, adapt quickly, and am committed to helping clients unlock the full potential of their investments.Let’s connect if you\'re passionate about customer success, digital transformation, or creating meaningful client experiences.
Experience
Team Lead - Customer Success
Aug 2025 — Present · Bengaluru, IN
Managing the CSM team of India driving renewals and adoption for more than 1500 GTM customers
Education
Guru Ghasidas University
Master of Business Administration (M.B.A.), Marketing and H.R.
2012 — 2014
D.P. Vipra College of Education, Bilaspur
Bachelor of Science (BSc), Microbiology and Immunology
2008 — 2011
Bharat mata english medium school bilaspur (C.G.)
12th, Biology, General
1996 — 2008
Guru Ghasidas University
Master of Business Administration - MBA, Marketing
Skills
- Streak
- Microsoft Excel
- Project Management
- Data Analysis
- Phpmyadmin
- Social Media
- Business Development
- Sales
- Business Strategy
- Team Management
- E-Commerce
- Management
- Leadership
- Mailchimp
- Sendgrid
- Marketing
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