Ankit Dhir
Head of Operations @FNP
Gurugram, HR, IN
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Oct 2024 — Present
Head of Operations @FNP
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Spearheaded the digital transformation and automation strategy for India’s largest gifting platform, FNP. • Implemented Voice Bot and IVR automation, significantly reducing manual workload across channels. • Achieved a 25% shift from voice-heavy to bot-assisted operations, enhancing efficiency.
EDUCATION
N/A
Air force Sr. Sec. school
Bachelor of Technology (B.Tech.)
N/A
AMIETE
BTech - Bachelor of Technology
SKILLS
BpoCustomer SatisfactionTeam BuildingService DeliveryCustomer ServicePeople ManagementTeam ManagementGlobal Client ManagementRetention StrategiesCoaching
ABOUT ANKIT DHIR
Senior Operations & Customer Experience Leader with 17+ years of experience leading…
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