Ankit Dhir
Project Manager | Digital Transformation & Telecom Solutions | PMP®, PRINCE2®, DA, ITIL | Agile & Waterfall Delivery
- Role
- Head of Operations at FNP
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ankit Dhir
Senior Operations & Customer Experience Leader with 17+ years of experience leading…
Experience
Head of Operations
Oct 2024 — Present
Spearheaded the digital transformation and automation strategy for India’s largest gifting platform, FNP. • Implemented Voice Bot and IVR automation, significantly reducing manual workload across channels. • Achieved a 25% shift from voice-heavy to bot-assisted operations, enhancing efficiency.
Education
Air force Sr. Sec. school
Bachelor of Technology (B.Tech.)
AMIETE
BTech - Bachelor of Technology
Skills
- Bpo
- Customer Satisfaction
- Team Building
- Service Delivery
- Customer Service
- People Management
- Team Management
- Global Client Management
- Retention Strategies
- Coaching
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