Ankit D.
Service Delivery Manager @Cognizant
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WORK HISTORY
Service Delivery Manager @Cognizant
Edmonton, AB, CA
Managing Team of Engineers and Associates under Engineering and OperationsWorking with Client Operations teams on Infra Service deliveryCollaboration with Client Partners and Service Line specialist for improving business including adding new businessProductivity and Cost managementService Delivery reviews and performance benchmarkingEnhancing service quality with Process Improvements, Automation and Optimization leversBuilding relationships with client directors and leaders for key operational strategies and future planningWorking with Internal stakeholders and external vendors for billing and invoicing of resources
EDUCATION
Conestoga College
Postgraduate Degree, Applied Networks Infra and System Admin
Sikkim Manipal Institute of Technology - SMU
MCA, Computers
D.A.V. Public School, Kailash Hills
Science
SKILLS
ABOUT ANKIT D.
With over 16 years of experience in infrastructure engineering and service delivery, I focus on managing teams of engineers and associates to deliver high-quality infrastructure services. At Cognizant, I lead efforts in service delivery, collaborating with client operations teams and internal stakeholders to optimize processes and improve service quality. My responsibilities include productivity and cost management, process improvements, and implementing automation strategies to enhance operational efficiency. I work closely with client directors, service line specialists, and external vendors to ensure seamless resource management and invoicing while strengthening client relationships and driving future business opportunities.
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