Ankit Choudhary
Helping companies to accelerate their Sales Revenue | Operation Excellence | Sales | Customer Success | Analyst | B2C | B2B
- Role
- Senior Manager Customer Success at Matrimony.com Limited
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Ankit Choudhary
Experienced and self-motivated Sales and Customer Success Manager with more than 10…
Experience
Senior Manager Customer Success
Sep 2021 — Present · New Delhi, IN
Managed to provide highest revenue of 22cr in last year.• I have achieved remarkable success by providing the highest revenue of worth 3.5cr for our paid subscription partners with 4.2 as avg CSAT rating for last year and NPS of 50%.• Streamlined Sales & Operations functions for both B2B and B2C Matrimony.comfollowing acquisition, resulting in uninterrupted revenue streams and drivingsuccessful re-branding efforts.• Maintaining a long term relationship with accounts and maximizing salesopportunities by effectively using CRM(Customer Relationship Management)andimproving retention rate to 75% and dropping churn rate to 4%.• Successfully led the end-to-end project management of \"WedAssist\",a newproduct development initiative, from concept to launch using PMP, scrum andagile methodologies and bringing leads through digital marketing campaign, thusdelivering a cutting-edge wedding planning platform that improved customerdelight.• Conducted Business case development with in-depth research of market trendsand detail oriented competitor analysis to identify gaps and opportunities, resulting in strategicrecommendations that led to 20% increase in revenue.• Uncover the root cause analysis of issues and quickly engineered solutions,insights, communicated recommendations resulting in continuous improvementand achieving operational excellence with problem solving.• Collaborate closely with various cross-functional teams (technical andnon-technical) Product, Tech, Marketing, Legal, Finance and Sales to provide outstanding userexperience.• Implemented process automation & data-driven strategy after testing for betterdata management and monitoring productivity by leveraging looker studio,tableau and Power BI, resulting in process improvements, 20% increase inoperational efficiency and a 15% reduction in costs.• Generating revenue from team of 150+ members of an online marketplacee-commerce by coaching, motivating, delegating and communicating.
Education
Sri Shankracharya Vidyalaya
12th
2008 — 2010
Lovely Professional University
Master of Business Administration - MBA
2010 — 2015
Lovely Professional University
Bachelor of Technology (BTech)
2010 — 2015
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.