Ankit Bhatt

About Ankit Bhatt

Ankit Bhatt is an experienced technical leader with over a decade of experience in Digital Marketing Strategy, Customer Success, Data, and Analytics. He is responsible for delivering digital solutions that drive meaningful results for Fortune 500 companies, mid-level organizations, and start-ups in a variety of industry verticals.With over 11+ years of customer engineering and customer success experience, Ankit understands clients\' business objectives and develops practical strategies and service solutions to achieve their objectives. Well-versed in project, team, and escalation management, Ankit is known for successfully working cross-functionally with key leadership stakeholders to shape the product roadmap and improve internal & external processes. Ankit and his team are currently focused on delivering ultimate success and technical account management for leading NA accounts at Adobe, where they help companies drive Digital Strategy and Transformation and maximize ROI.Technical Competencies: Recognized as an Adobe Subject Matter Expert for his contribution to the design, development and review of the Adobe Real-Time CDP Business Practitioner Professional exam. Recognized as an Adobe Subject Matter Expert for his contribution to the design, development, and review of the Adobe Certified Expert - Audience Manager Business Practitioner exam. Adobe Certified Professional – Adobe Real-Time CDP Business Practitioner Adobe Qualified Adobe Experience Platform (CDP) specialist Adobe Multi Solution Digital Marketing Specialist (Adobe Certified Multi Solution Practitioner) Adobe Certified Master – Adobe Audience Manager Architect Adobe Certified Expert – Adobe Audience Manager Business PractitionerAdditionally, Ankit has delivered internal and external training sessions via Adobe Symposium, Adobe Virtual Office Hours, and community events.

Experience

1. Senior Technical Account Manager

   Adobe

   Mar 2025 — Present · UT, US

   Senior Technical Account Manager | Serving as a trusted advisor, I promote operational excellence, risk mitigation, and value realization across the Adobe Experience Cloud. I coordinate cross-functional teams during high-impact events and support data-driven initiatives to ensure client success. In this role, I establish executive-level partnerships, deliver targeted technical services to sustain operational health, and proactively address potential risks. Representing Adobe within client organizations, I also collaborate with internal and partner stakeholders to optimize outcomes and deliver maximum value.Roles & Responsibilities:• Serve as the trusted technical advisor for one of the topmost US telecom accounts; translate business outcomes into technical roadmaps and measurable value.• Coordinate cross-functional resources (Support, Engineering, Product, Field Services) and ensure consistent service levels while proactively preventing escalations.• Own operational health across AEP/RTCDP/AAM: drive service reviews, environment reviews, release readiness, upgrade/migration planning, and key event management (e.g, device launches, holiday peaks).• Run P1/P0 war rooms, and drive post-incident RCA with durable fixes across customer and Adobe teams.• Proactively detect and remediate performance regressions and communicate impact/next steps. • Advise on data ingestion quality, schema/timestamp governance, and end-to-end data flows across web/app/CDP activation; lead troubleshooting on ingestion anomalies and stabilize pipelines.• Facilitate technical roadmap reviews and adoption of new capabilities; deliver best practice guidance and prioritized backlogs tied to measurable KPIs.• Publish weekly insights and performance trend reports to executives and stakeholders; highlight risks, mitigations, and upcoming changes.

Education

• Guru Gobind Singh Indraprastha University

  BBA(CAM), PHP,DBMS,Quantitative Techniques,HR Mgmt, Marketing Mgmt,Economics,Operating System

  2004 — 2007

• All India Management Association (AIMA)

  Master of Business Administration (IT) , PHP, DBMS, NETWORKS, ERP, OOPS

  2008 — 2010

• Sikkim Manipal University - Distance Education

  Master’s Degree, Computer Science

  2011 — 2013

Skills

• Lamp
• Mvc
• Javascript
• Adobe Analytics
• Json
• Web Services
• Google Analytics
• Ajax
• Open Source
• Mysql
• Digital Marketing
• Jquery