Ankita Varma
Specialist Engineer @Vanderlande
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WORK HISTORY
Specialist Engineer @Vanderlande
US
North America Configuration Manager Boost efficiency of configuration management work by 50% Drive user experience improvement by obtaining feedback from end-users and simplifying the change and configuration management processes Coordinate complex project releases by working closely with project leads and managing project dependencies to drive successful and timely outcomes Lead Tier 1 incident management support for North America decreasing response time by 60% Organize and execute user training at all levels of expertise, including training new teammates Quality Assurance Engineer, Product R&D Drive customer-centric design thinking during product development and design due to extensive experience on customer site Develop Agile QA processes to increase efficiency and visibility of the workflow between developers and QA Lead QA process improvement by standardizing QA practices resulting in 30% more early defect identification
EDUCATION
Scaled Agile
Certified SAFe 5 Product Owner/Product Manager, SAFe 5 Product Owner/Product Manager
The University of British Columbia
BASc, Computer and Electrical Engineering
Brain Station, Vancouver
Certificate, User Experience Design
Northwestern University - Kellogg School of Management
Professional Certificate in Product Management, Product Management
ABOUT ANKITA VARMA
Customer-centric professional with 10 years of experience advocating for the user experience and the following qualifications: • Product Management certification from Kellogg School of Management Executive Education • Cross-functional collaboration with developers and business partners, leading to the delivery of high-value products • Over 5 years of experience building customer relationships and trust for improved customer satisfaction and retention • Experience in applying customer usage analysis to improve the product user experience and increase product adoption • Manage and support product development processes in the high-tech and high-transactional aerospace environment
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