Ankita Shah
HR Shared Services Analyst | SAP HR & SuccessFactors | HRIS Implementation | APAC & Europe HR Operations | Driving HR Digital Transformation
- Role
- Analyst, HR Shared Services at West Pharmaceutical Services
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Ankita Shah
I’m an HR Shared Services professional with 7+ years of experience specializing in SAP HR and SuccessFactors, working at the intersection of HR operations and technology.Currently an Analyst – HR Shared Services, I support global HR operations across APAC and Europe, partnering with HR, Payroll, and IT teams to deliver efficient and scalable solutions.I have strong expertise in HRIS implementation, stakeholder management, and process improvement. I played a key role in the implementation of SuccessFactors Onboarding 2.0, leading UAT across regions including India, Germany, Taiwan, and South Korea, and supporting go-live readiness and system adoption.Recognized as a go-to resource for HR data and payroll support across APAC & EU, I excel at collaborating across time zones, resolving complex issues, and driving continuous improvement in HR Shared Services.My core strengths include HRIS (SAP HR & SuccessFactors), global HR operations, UAT & system implementation, and stakeholder management.I’m passionate about HR digital transformation and aim to grow into roles such as Senior Analyst or HRIS Specialist, contributing to large-scale transformation initiatives.Let’s connect if you’re working in HR Technology, Shared Services, or HR Transformation.
Experience
Analyst, HR Shared Services
Apr 2025 — Present
Lead HR Shared Services operations across APAC & EU (India, Singapore, Taiwan, South Korea, Germany, Denmark, Ireland), ensuring consistent and high-quality service delivery- Act as primary SPOC for regional HR stakeholders; drive regular connects to resolve queries and identify process improvement opportunities- Played a key role in the implementation of SuccessFactors Onboarding 2.0, supporting go-live readiness and regional adoption- Led UAT (User Acceptance Testing) across India, Germany, Taiwan, and South Korea, Denmark, Ireland ensuring system accuracy and seamless rollout- Conducted interface and notification testing, minimizing post-go-live issues and improving system reliability- Developed detailed user guides for HR teams, hiring managers, and candidates, improving adoption and reducing support dependency- Managed project tracking and issue resolution through Azure DevOps and JIRA, ensuring transparency and timely delivery- Recognized as a go-to expert for APAC HR data and payroll support, resolving complex queries across regions- Collaborate with HR, Payroll, and IT teams to drive efficient problem-solving and continuous process improvement- Mentored team members and took on expanded responsibilities post-promotion, demonstrating strong ownership and leadership
Education
Banasthali Vidyapith
Master of Business Administration (MBA), Human Resources Development
2015 — 2017
MLB The Govt. College Of Excellence, Gwalior
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
2012 — 2015
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