Ankita A.
Technical Support Engineer | 6+ years experience | B2B SaaS | Expert in Troubleshooting, Customer Support | Driving Efficiency Through Problem-Solving & Tech Solutions
- Role
- Technical Support Engineer at Mountain Leverage
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Ankita A.
Detail-oriented Customer Engineer with 5+ years of experience in customer service…
Experience
Technical Support Engineer
Feb 2025 — Present
Provide end-to-end technical support for customers, troubleshooting issues related to networking, databases, system integrations, and voice systems- Analyze logs, diagnose technical problems, and collaborate with engineering teams to drive efficient issue resolution- Perform software upgrades, system testing, and quality assurance to ensure seamless functionality and performance- Work directly with customers to provide timely and effective solutions, enhancing their experience and minimizing downtime- Participate in after-hours support rotation, ensuring 24/7 availability for critical issues- Maintain detailed documentation of support activities, system health reports, and troubleshooting procedures- Continuously enhance technical knowledge in TCP/IP, FTP, DHCP, SQL, RESTful APIs, SaaS integrations, and voice technology to improve service quality.Key Skills: Technical Troubleshooting | Networking | Databases | System Integrations | Voice Systems | Customer Support | API Integrations | SaaS | Quality Assurance
Education
Northeastern University
Master of Science - MS
2017 — 2019
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