Ankita Thakur
Senior Signature Success Engineer @Salesforce
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WORK HISTORY
Senior Signature Success Engineer @Salesforce
Completed comprehensive training on Sales Cloud, covering Lightning Flows, Single Sign-On, OAuth 2.0 authentication and authorization flows, Salesforce Integration, Visualforce, Aura Components, Lightning Web Components, Asynchronous Apex, Einstein Analytics, Agentforce, and Data Cloud.Successfully resolved over Signature client issues related to Batch Apex, Lightning Flows, Lightning Web Components, Aura Components, Auth 2.0, Salesforce Integration, Asynchronous Apex, Second Generation Managed Packaging, Change Data Capture,Email Integration, Einstein Activity Capture, Agentforce, and Data Cloud.Managed high-profile, global, and strategic client issues, consistently ensuring 100% client satisfaction by delivering prompt and comprehensive resolutions to both technical and business challenges.Took full ownership of client issues from initial troubleshooting through resolution, maintaining clear and regular communication with clients, and providing actionable feedback throughout the process.Assisted clients in developing Salesforce components tailored to their specific business needs. Collaborated with cross-functional teams to design and implement an integrated Customer Relationship Management (CRM) platform, leveraging Apex and Lightning technologies.Supported SIgnature clients in effectively utilizing Data Cloud and Agentforce functionalities to align Salesforce capabilities with their unique business requirements.
EDUCATION
CHANDIGARH UNIVERSITY
Bachelor of Technology - BTech, Computer Science
ABOUT ANKITA THAKUR
I am a Salesforce Enginner with over 7+ years of overall experience, beginning my career in Java development. I specialize in building high-performance automation for Sales and Service Cloud, using my background in object-oriented programming to write clean, efficient Apex and manage complex asynchronous processing via Future, Queueable, Batch, and Scheduled jobs. I am particularly at home with the \"heavy lifting\" of the platform optimizing SOQL/SOSL queries to stay within governor limits and resolving the tricky order-of-execution issues that often disrupt standard flows.My expertise extends to designing end-to-end Sales Cloud solutions involving Lead and Opportunity Management, Forecasting, and Einstein Activity Capture, as well as integrating Salesforce with external systems through REST/SOAP APIs. I have a strong technical foundation in JavaScript, JSON, and CI/CD tools like Jenkins and Git. Recently, I’ve been focused on real-time, event-driven integrations using Platform Events and CDC, while leveraging Salesforce Data Cloud, Einstein Copilot, and Agentforce to deliver intelligent automation and business insights.
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