Ankita Srivastava
Senior Analyst at HCL Technologies | Technical Support Specialist for US-Based Software | Resolving Complex Issues with Precision
- Role
- Senior Analyst at HCLTech
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
Experience
Senior Analyst
Feb 2024 — Present · Lucknow, IN
As a Senior Analyst at HCL Technologies, you will be responsible for providing high-level technical support for US-based software products, ensuring timely and efficient resolution of client issues. You will serve as a key point of contact between clients and the development/engineering teams, helping maintain customer satisfaction and system performance.Provide expert-level technical support to US-based clients for enterprise software applications.Diagnose, troubleshoot, and resolve software and system issues via email, chat.Analyze complex technical problems and collaborate with internal teams to develop solutions.Monitor system logs, error reports, and customer feedback to ensure continuous improvement.Document technical issues, solutions, and processes clearly and accurately.Ensure SLA adherence and timely resolution of support tickets.Support product deployments, version upgrades, and configuration requests.Act as a liaison between clients and development teams for bug tracking and feature enhancements.Maintain a high standard of communication and professionalism with clients.
Education
University of Lucknow
Bachelor of Commerce - BCom
2012 — 2015
Dr. Ram Manohar Lohia Avadh University (RMLAU), Faizabad (Ayodhya)
Master of Commerce
2015 — 2017
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