Ankita Singh

About Ankita Singh

I am a risk, compliance, and operations governance professional with over nine years of experience in incident coordination, continuous monitoring, controls testing, and audit readiness within global payments and e-commerce environments. I have a proven track record in managing the end-to-end issue lifecycle, including intake and triage, documentation of decisions and containment actions, root cause analysis (RCA), corrective action planning, milestone tracking, and closure validation. I excel as a cross-functional partner to Business Owners, Operations, Incident management and Risk/ERM teams, effectively translating complex risk events and control gaps into executive-ready reports for reviews, leadership updates, and audit responses. With hands-on experience in tooling and evidence management using platforms such as Jira, Salesforce, Cognos/Paragon, LexisNexis, and Equifax, I drive process improvement and governance discipline to minimize recurring incidents and ensure timely remediation. I also govern issue closure with well-documented closure criteria and comprehensive evidence artifacts.

Experience

1. Senior Fraud Consultant

   Stripe

   Jun 2024 — Present · Bengaluru, IN

   Led high-severity risk incident escalations involving merchant fraud, card testing,and account takeover (ATO); performed structured triage, documented decisionsand risk rationale, and ensured compliance/partner requirements were met.Coordinated with external partners/vendors during escalations to obtain incidentupdates, validate remediation actions, and close partner findings.Owned real-time monitoring and incident escalation workflow; identified emergingbehavioral patterns and recommended containment actions to reduce exposurewhile balancing customer experience.•Performed RCA on recurring issues and contributed to remediation by closingprocess/policy gaps and supporting detection/control enhancements to preventrepeat incidents.Produced incident and risk trend summaries for Monthly/Quarterly BusinessReviews; highlighted key drivers, operational risks, and recommended follow-ups.

Education

• Jobs in Bangalore

  B.A.(Journalism), Journalism

  2013 — 2016