Ankita Sharma
Administrative Manager @Destiny Sscience
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WORK HISTORY
Administrative Manager @Destiny Sscience
New Delhi, IN
Overseeing customer experience and operational efficiency across post-sales and service functions.In my current role, I am responsible for managing operations and leading the customer support function to ensure a seamless post-sales experience. My key responsibilities include:Managing and guiding the operations and support teams to achieve service excellence.Handling and resolving client concerns related to courses and post-sales services with a customer-centric approach.Supervising social media engagement to strengthen client relationships and brand reputation.Coordinating with vendors to ensure timely service delivery and adherence to quality standards.Implementing process improvements to enhance operational efficiency and customer satisfaction.
EDUCATION
RSM Senior Secondary School
Intermediate, PCM
Siddharth University, Siddharth Nagar
Bachelor of Applied Science - BASc, Chemistry
ABOUT ANKITA SHARMA
I am a results-driven Customer Support & Operations Leader with a passion for delivering top-tier customer experiences. With 4+ years of experience in CRM, e-commerce, and social media escalations, I specialize in improving CSAT, NPS, and retention rates while managing high-performing teams. Key Achievements: Managed a high-performing call center, increasing efficiency by 20%. Led multi-channel support (calls, chats, emails) with 99% resolution rate. Spearheaded e-commerce operations, ensuring seamless order processing & logistics. Resolved critical social media escalations & CEO-level issues to maintain brand reputation.I thrive in fast-paced environments, leveraging my expertise to drive customer loyalty and business growth. Open to networking and exploring new opportunities!Talks about Leadership Training |Facilitation| Soft Skills Trainer| Quality |Audit| Team Management| Customer Experience & Retention| Escalation Management | Media Escalations| Career Growth| Career Advice| English Language Coach| Employability skills
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