Ankita Sharma
Customer Service Executive @iEnergizer
New Delhi, DL, IN
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Aug 2025 — Present
Customer Service Executive @iEnergizer
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New Delhi, IN
Managed flight bookings, cancellations, refunds, and reissues using Amadeus GDS.• Handled customer cases and escalations using Salesforce CRM.• Updated and maintained customer records, case logs, and documentation.• Explained fare rules, airline policies, and itinerary modifications.• Ensured SLA compliance and maintained high customer satisfaction.
EDUCATION
2018 — 2021
Mizoram University
B.tech
ABOUT ANKITA SHARMA
Technical Support and Customer Success
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