Ankita Sharma

About Ankita Sharma

Experienced Management Consultant with a demonstrated history of working in the internet and telecom industry. Skilled in Service Governance, Customer Engagement and Retention, Sales, Strategic Partnership and Customer Relationship Management (CRM)

Experience

1. Service Account Manager

   airtel

   Mar 2022 — Present · Gurugram, IN

   1: Directly managed a portfolio of services contract renewals for Enterprise accounts via direct and indirect channels.2: Expanding sales in existing accounts by introducing new products and Services.3: Working with partners, resellers to answer RFQ/RFP and close renewal.4: Understanding the customer horizon – what are their plans for next year proactively and building success plans to help them shape those plans.5: Provide product training and product demonstrations during the engagement.6: Tracking usage reports on a weekly and monthly basis identify growing accounts and avoid and forecast churn.7: Coordinate between project teams and customers to meet unique customer requirements.Extra Initiatives> Updating Product Helpdesk with product FAQs and videos on existing and new Features and Functionalities.> Worked on Automating chat support.> Worked on creating reports to identify churning accounts, upsell opportunities, and retention.

Education

• Shri Mata Vaishno Devi University, Jammu

  Master of Business Administration (MBA)

  2015 — 2017