Ankita Sharan

About Ankita Sharan

Highly skilled Operations Manager with 13 years of experience in leading a team of 140+ teammates to achieve exceptional results in vendor facing inventory management, order fulfillment and customer satisfaction. Proven track record in implementing new programs to drive operational excellence and service deliveryacross geographic zones. Exceptional skills in team leadership,driving cost reduction projects, vendor management, with a strong commitment to process optimization and aligning operational goalswith company-wide objectives.

Experience

1. Operations Manager

   Amazon

   Oct 2024 — Present

   To deliver operations support across Amazon retail teams (EU and MENA marketplaces) Purchase Order (PO) creation and management, forecasting inventory requirement to address ROOS – Retail Out of Stock, 2) Maintain Optimal Inventory Health 3) Maintenance of Catalogue attribute to ensure product availability 4) Partner with vendors to improve VX- positive vendor experience.* Lead a diverse team of 80+ org across India, Romania and Turkey with a goal to reduce operational workload / cost to serve for Retail teams by contributing in Retail time savings or avoid incremental Retail headcount being hired to execute operational task.* Experience on Vendor Management, Instock Management, Category Management, Catalogue attributes, marketing campaigns and Seasonal / cross border buying.* Own delivery of business review to create visibility of the program with leadership/stakeholders to track performance and earn trust through continuous stakeholder engagement* Dive deep to identify opportunity to 1) improve and correct defects, interact with various internal departments to influence and drive process improvements, 2) take joint operational goals with Retail teams to generate revenue by leading upstream defect elimination projects, 3) Tech approach, by raising BRD’s to create ML - Machine learning solutions to automate manual effort and 4) Deploy manual support to perform operational task.* Standardize execution of task with enhanced SOPs, risk controls and quality output.* Guarantee service delivery and target achievement by clear goals and way forward road map for the team* Ensure effective hiring along with healthy retention of internal talent with clear growth plan and effective on the job training* Operational planning (OP) with target on 1) Productivity improvement of ~42% YoY, 2) Reduction of OPEX through Variance analysis, 3) Forecasting, volume and other market place expansions to align OP budget and 4) Financial reporting.

Education

• St. Peter's Engineering College

  Bachelor of Technology - BTech, Biotechnology

  2006 — 2010

Skills

• Microsoft Word
• Leadership
• Management
• German Language
• Social Media
• Project Management
• Customer Service
• Strategy