Ankita Pawar

Healthcare Specialist @Brahmakumaris\' Global Hospital & Research Centre Managing Bses Mg Hospital

Mumbai, IN

Serving as the primary liaison for patients and their families, ensuring clear communication and empathetic support.* Addressing and resolving patient grievances promptly and effectively.* Maintaining a positive patient experience from admission to discharge.* Proactively following up on feedback and take corrective measures to improve satisfaction.* Guiding eligible patients through the MJPJAY enrollment, documentation, and pre-authorization process.* Ensuring accurate and timely submission of treatment requests and claim documentation.* Coordinating with internal departments and the MJPJAY cell for approvals, discharges, and claim settlements.* Managing grievances related to MJPJAY, ensuring proper documentation and resolution in line with scheme protocols.* Addressing and resolving concerns or issues raised by doctors and consultants in a professional manner.* Preparing and managing the duty roster for RMOs, ensuring adequate coverage across all shifts and departments.* Tracking RMO attendance, shift changes, and communicating schedules in a timely and organized manner.* Supporting the medical team in coordinating smooth care delivery and emergency preparedness.* Preparing reports on patient feedback, MJPJAY grievance resolutions, and RMO schedules.* Participating in internal review meetings and supporting quality improvement initiatives.

Grant Medical College & Sir JJ Group Of Hospitals, Mumbai

Bsc in paramedical technology in operation theatre under anesthesia and critical care

Terna Global Business School

PGDM in Hospital and Healthcare Management