Ankita Pandey

WORK HISTORY

EDUCATION

ABOUT ANKITA PANDEY

ServiceNow Developer | ITSM | ITOM | HRSDResults-driven ServiceNow Developer with 9 years of experience specializing in IT Service Management (ITSM),HR Service Delivery (HRSD) and IT Operations Management (ITOM).Skilled in requirements gathering, solution design, and implementing best practices. Committed to delivering high-quality solutions that enhance operational efficiency and improve user experiences.Experience :Developed and customized ServiceNow workflows and modules to align with ITSM and HRSD requirements.Configured incident, problem, change, and request management processes to streamline service delivery.Integrated ServiceNow with external systems, to automate employee onboarding and offboarding processes.Implemented self-service portals, knowledge bases, and automation workflows to enhance user experiences.Collaborated with cross-functional teams to gather requirements, design solutions, and ensure successful project implementations.Conducted system testing, identified and resolved defects, and provided ongoing support to end-users.Managed the ServiceNow instance, performed upgrades, and maintained system stability and performance.Configured and maintained ITSM processes, including incident, problem, change, and asset management.Developed and maintained service catalog items, catalog workflows, and service level agreements (SLAs).Collaborated with stakeholders to identify process improvement opportunities and implemented enhancements.Collaborate with IT teams, including Asset Management, Change Management, and Incident Management, to ensure seamless integration of CMDB processes.Provide training and support to end-users to promote awareness and understanding of CMDB processes.Ensure data integrity by regularly auditing and reconciling CMDB records.Collaborate with cross-functional teams to gather and validate configuration item (CI) data.Configure and customize the ServiceNow platform to meet the organization\'s specific CMDB requirements.Work closely with ServiceNow developers to implement and test CMDB enhancements and integrations.Skills :ServiceNow DevelopmentIT Service Management (ITSM)IT Operations Management (ITOM)HR Service Delivery (HRSD)Integration with External SystemsRequirements GatheringIncident, Problem, Change ManagementService Catalog DevelopmentFeel free to reach out for networking, collaboration, or job opportunities related to ServiceNow development, ITSM, ITOM or HRSD. Let\'s connect and discuss how we can leverage ServiceNow to drive digital transformation and achieve operational excellence.