Ankita Ojha

About Ankita Ojha

I am an operations and analytics professional with years of experience driving process excellence, data-backed decision making, and workflow optimization in fast-paced environments like Amazon. I bring a strong blend of operational ownership, analytical problem-solving, and the ability to turn unstructured data into clear insights that improve business outcomes.I’ve led end-to-end operations across global regions, managed complex escalations, improved SLAs, and partnered with vendors across 20+ markets to resolve catalog defects and enhance customer experience. My experience spans SQL analytics, Power BI reporting, RCA, backlog reduction, and building scalable processes that boost efficiency and accuracy.I thrive in roles where I can analyze data, identify patterns, solve problems, and collaborate with cross-functional teams to deliver measurable improvements. I’m continuously learning and expanding my capabilities in analytics, automation, and BI tools to stay ahead in a data-driven world.Core strengths:• SQL, Power BI & Data Visualization• Vendor & Stakeholder Management (20+ Regions)• SLA Ownership, Workflow Design & Process Improvement• Root Cause Analysis & Operational Excellence• Cross-Functional Collaboration & Problem SolvingI’m currently exploring opportunities in Operations, Business Analysis, Data Analytics, and Program/Process roles, where I can add value through data-led insights, process thinking, and strong execution.Open to referrals, projects and opportunities. Happy to connect and learn from professionals in this space.

Experience

1. Senior Associate

   Amazon

   Jun 2021 — Present · IN

   Owned vendor-facing business operations analytics across transportation, chargebacks, catalog, retail, and compliance, supporting enterprise vendors in scaling efficiently on Amazon.• Analyzed high-volume operational data (10K+ cases/month) using Excel and SQL to identify trends, root causes, and improvement opportunities, resulting in 12% SLA improvement.• Designed and delivered weekly and monthly performance dashboards tracking KPIs, defect rates, backlog aging, productivity, and resolution time to support leadership decision-making.• Led and contributed to process improvement and backlog-reduction programs, clearing aged cases by 30%+ through prioritization frameworks and data-driven execution.• Automated recurring operational reports and trackers, reducing manual effort by ~30% and improving data reliability and turnaround time.• Supported program execution and SOP optimization, identifying process gaps and recommending scalable improvements adopted across teams.• Worked across 20+ global marketplaces (NA, EU, FE, Middle East), ensuring region-specific compliance and operational consistency.• Partnered with cross-functional teams (Retail, Operations, Program, Tech) to translate data insights into actionable business recommendations.• Reviewed and optimized vendor catalog and website configurations, ensuring policy compliance and supporting business growth initiatives.• Delivered executive-ready insights and performance narratives to stakeholders, influencing prioritization and operational strategy.• Acted as SME and team contributor, mentoring 20+ new hires and tenured associates, leading trainings, performance reviews, and score analyses to improve team output and quality.

Education

• Shri Shikshayatan School

  12, Business/Commerce,

  2015

• St. Xavier's College (Autonomous), Kolkata

  Bachelor of Commerce - BCom (H), Marketing Management

• University of Calcutta

  Master's degree, Accounting and Finance

  2018 — 2020

• St. Xavier's College (Autonomous), Kolkata

  Bachelor of Commerce, Marketing Management, Honors

  2015 — 2018

• University of Calcutta

  Master of Commerce, Accounting and Finance

• St. Xavier's College (Autonomous), Kolkata

  Bachelor's degree, Marketing management

• St. Xavier's College, Kolkata

  Bachelor of Commerce, Marketing/Marketing Management, General

• Shri Shikshayatan School

  High School Diploma, Business/Commerce, General