Ankita Mishra

About Ankita Mishra

With over a decade of experience across order-to-cash operations, invoice processing, and customer service, I’ve cultivated a deep understanding of end-to-end commercial workflows and operational governance. My journey has spanned roles in leading organizations like Genpact and Keysight Technologies, where I’ve steadily advanced through responsibilities—from managing customer support and AR processes to driving transformation in billing and order management functions. Throughout, I’ve been committed to process excellence, SLA adherence, compliance, and stakeholder alignment in global delivery environments.As an Assistant Manager at Keysight Technologies, I currently lead global invoice operations, where I’ve introduced workflow optimizations that have enhanced accuracy, compliance, and turnaround times. Previously, I led North American order management initiatives, streamlining O2C cycles and aligning sales, fulfillment, and customer service functions for improved customer satisfaction. At Genpact, my growth path took me from Order Management Support to leading Master Data and AR & B2B Collections, where I resolved high-volume invoice disputes and implemented automation strategies that improved process visibility and efficiency.My work has been recognized through internal awards such as the Silver and Bronze Awards at Genpact, highlighting my commitment to performance consistency and data-driven improvements. I’ve successfully led projects like Invoice Processing Optimization, O2C Transformation for North America, and Call Audit & Calibration, each of which contributed significantly to operational streamlining, compliance strength, and service quality. My professional toolkit includes systems like SAP, Salesforce, and Excel-based reporting dashboards, and I’ve continuously supported cross-functional teams through training, performance coaching, and collaborative problem-solving.Academically, I hold a Master’s and Bachelor’s in English Literature from Chhatrapati Shahuji Maharaj University, which has greatly contributed to my communication strength, critical thinking, and analytical depth. Additionally, I am a Certified Scrum Master from The Knowledge Academy, which supports my agile approach to process improvement and team coordination. My skillset spans operations management, quality control, stakeholder communication and team leadership—anchored in a strong foundation of integrity, attention to detail.Open to connecting with like-minded professionals who are passionate about operations excellence, process improvement, and collaborative growth.

Experience

1. Assistant Manager Web Billing (Invoice Processing)

   Keysight Technologies

   Sep 2023 — Present · Gurugram, IN

   Led invoice processing team ensuring compliance, policy alignment, and consistent accuracy across global billing operations.• Managed performance tracking, training, and daily workload distribution to improve delivery standards and reduce operational delays.• Streamlined workflows and documentation processes to enhance audit preparedness and eliminate recurring processing errors.• Aligned billing practices with updated regulatory terms and introduced operational controls for improved end-to-end governance.

Education

• Chhatrapati Shahu Ji Maharaj University

  Master of Arts - MA, English Literature

• Chhatrapati Shahu Ji Maharaj University

  Bachelor of Arts - BA, English Literature

Skills

• Process Excellence
• Vendor Management
• Project Management
• Operations Management
• Order Management
• Team Management
• Order to Cash
• Outsourcing
• Business Process Outsourcing (Bpo)
• Management