Ankita M

Program Manager II • Amazon

Role: Escalations Program Manager Ii, Global Trade, Risk and Compliance at Amazon
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

About Ankita M

Graduated from Delhi University. Currently working as a Risk Specialist for Registrations and Compliance for worldwide sellers at Amazon.Focused and innovative professional with 3.5 years of experience in handling operational, process and product-level journey for worldwide merchants. Responsible for real time support to selling partners on Executive+ escalations and driving resolution on the escalations by partnering with stakeholders. Equipped with conducting Root Cause Analysis (5-Why analysis) on top drivers end to end. Salvaging the customer experience by rectifying mistakes and identifying effective and scalable solutions to prevent recurrences of similar issues amongst the seller population.Outside work, I am passionate about learning languages and reading historical as well as contemporary fictions. I have completed B1 certification in German language, I am confident in using German as a competence and as an instrument of written communication.

Experience

Escalations Program Manager Ii, Global Trade, Risk and Compliance
Amazon
Mar 2025 — Present · Bengaluru, IN
Designing and implementing centralized escalation framework across GSRC organization Enhancing escalation governance to optimize resolution time and minimize recurring issues Establishing seamless communication protocols between program teams, operations, vendors, and regulatory agencies to improve system efficiency and knowledge integration

Education

Jawaharlal Nehru University
Bachelor of Arts - BA
2016 — 2019
Delhi University
B.Sc. Hons.
2013 — 2016

Contact information

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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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About Ankita M

Experience

Escalations Program Manager Ii, Global Trade, Risk and Compliance

Education

Jawaharlal Nehru University

Delhi University

Find verified contacts for anyone on LinkedIn