Ankita Jaiswal

About Ankita Jaiswal

Results-driven Digital Project Manager with 9+ years of experience delivering CRM, AI…

Experience

1. Digital Project Manager

   Kinnect

   Nov 2024 — Present · Mumbai, IN

   Lead end-to-end Salesforce CRM & Marketing Cloud projects, AI-driven campaigns, SEO, and website development for E-commerce, Automotive, Real estate, BFSI & FMGC clients.• Gather and analyze client requirements, translating them into actionable items.• Serve as the primary point of contact for key clients, ensuring client relationship and growth.• Develop detailed project plans, schedules, derive effort estimations, allocate resources and budgets.• Establish and oversee PMO processes, ensuring standardization of project documentation, compliance, reporting, and governance across multiple projects.• Lead cross-functional teams of content writers, developers, UI/UX designers, Data analysts, QA team and SEO team to ensure project milestones are met.• Coordinate with creative, media, analytics and developer teams to deliver 30+ campaigns per quarter, exceeding engagement targets by 15%.• Oversee vendor management, contract negotiations, and SLA compliance.• Conduct regular project reviews, provide status updates, and prepare closing reports.• Manage team of 12, fostering collaboration, performance improvement, and professional growth.• Deliver flagship projects, including Sitecore and AEM website implementations, optimize CMS workflows, and secure additional client engagements while managing project managers.• Lead Agile ceremonies including daily stand-ups, sprint planning, retrospectives, and backlog management.• Monitor project progress, track KPIs, and report on performance to stakeholders using project management tools (Jira, Proofhub, Asana, Trello).• Manage project risks, issues, and dependencies, implementing mitigation strategies.• Prepare proposals, presentations, and pitch decks for new opportunities, supporting business development efforts.• Develop and execute account growth plans, identifying upsell and cross-sell opportunities to drive revenue expansion.

Education

• Udemy Alumni

  Advanced excel

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Postgraduate Degree, Information Technology

• Simplilearn Alumni

  Business Analyst, Information Technology

• Simplilearn Alumni

  Agile, Project Management

• Coursera

  Google project management professional , Project Management

• Thakur College of Science & Commerce

  Bachelor of Commerce - BCom

  2011 — 2015

• Coursera

  Technical Support Fundamentals