Ankita Debnath
Assistant Manager Reservations at Double Tree By Hilton Gurugram Baani Square
- Role
- Reservations at Polo Hotels Group
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ankita Debnath
A passionate Hotelier
Experience
Reservations
Jun 2025 — Present
No-Show/Cancellation - Tracking no-show/ cancellations to minimize revenue lossReservations Queries : Assisting guests in making reservations.Providing Information: Offering information about available options, offers, and details regarding reservations.Processing Reservations: Recording reservations accurately into the reservation system or software.Confirming Reservations: Confirming reservations with guests via email, phone, or other communication methods.Handling Inquiries: Responding to guest inquiries, concerns, and complaints regarding reservations.Modifying Reservations: Assisting guests with modifying or canceling existing reservations as per policies and procedures.SRP Wash- Keeping a track on the SRPs when required for a smooth operation Group blocking - blocking a group on Onq R&I with SRP making and room blocking Billing & Detailing - Cross checking with the guest profiles to verify correct GST address has been incorporated for invoicing and billing purposes Payment Processing: Processing payments for reservations and issuing refunds when necessary.Coordinating with Other Departments: Collaborating with other departments such as sales, and operations to ensure smooth booking processes.Maintaining Records: Keeping accurate records of reservations, transactions, and guest interactions.Providing Customer Service: Providing excellent customer service to enhance the customer experience and resolve issues promptly.Upselling and Cross-selling: Recommending additional services or upgrades to enhance the customer\'s reservation experience.Adhering to Policies and Procedures: Following company policies and procedures regarding reservations, payments, and customer interactions.Monitoring Availability: Monitoring availability and ensuring accurate information is provided to customers.Handling Special Requests: Handling special requests from guests and ensuring they are accommodated whenever possible.
Education
Bharathiar University
B.Sc in Catering Science & Hotel Management , Hotel
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