Ankita Dash
Customer Experience Associate (F & B) @Hilton
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WORK HISTORY
Customer Experience Associate (F & B) @Hilton
City Of Bristol, GB
Delivered high-volume, face-to-face customer engagement with 100+ customers per shift, ensuring excellent service and positive experiences- Upsold menu items and promotions by identifying customer needs and adapting communication style in real time- Handled objections, questions, and complaints calmly and professionally- Collaborated with cross-functional teams to maintain smooth operations during peak hours and events- Built rapport quickly with diverse customers, driving repeat visits and positive feedback.
EDUCATION
Loreto College
Bachelor of Science - BS, Economics
University of Birmingham
Bachelor of Science - BS, Computer Science
ABOUT ANKITA DASH
I’m a First-Class Computer Science graduate with a passion for connecting technology to real business value. Over the past few years, I’ve built a strong foundation in client-facing roles, problem-solving, and relationship management across industries including finance, consulting, hospitality, and higher education.I thrive in fast-paced, high-interaction environments, where I get to:• Engage and build rapport with customers and stakeholders• Deliver presentations and communicate complex ideas clearly• Handle objections, questions, and challenges with confidence• Adapt quickly and stay solutions-focused under pressureThrough experiences at JPMorgan Chase, Capgemini, the University of Birmingham, and Hilton, I’ve learned how to turn technical knowledge into actionable business outcomes. I am eager to bring these skills into Sales Development and Business Development roles.I am particularly excited about opportunities where I can:• Prospect and qualify leads• Support revenue teams and pipeline growth• Translate technical concepts into clear business value• Grow into a future Account Executive roleCurrently open to graduate and entry-level tech sales opportunities in the UK and India.
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