Ankita Das

About Ankita Das

With over 19 years of experience in the financial IT industry, I am a strategic and technical leader who delivers exceptional customer success, IT operations, and project management for high-value accounts at Bottomline Technologies. I hold multiple certifications, including MCP, ITIL, and VCP, and I am proficient in a wide range of technologies, such as InfoSec, COTs product, DevOps, Cloud, and Data Analysis. As a Senior Technical Account Manager, I partner with premium Digital Banking customers to provide proactive guidance, executive-level presentations, regular status meetings, and escalation management. I also manage a team of technical support resources to address customer needs and coordinate release schedules for multiple clients. Additionally, I act as a liaison between Operations, Professional Services, Development, and Product Management to ensure alignment and satisfaction. My passion is to improve customer knowledge, adoption, loyalty, and delight by delivering cutting-edge business solutions.

Experience

1. Senior Technical Account Manager

   Bottomline

   Oct 2022 — Present

Education

• NIIT Varanasi (Information Technology Institute)

  IGNIIT (Diploma in IT)

  2001 — 2004

• Banaras Hindu University

  Bachelor of Commerce - BCom

  2001 — 2004

• Symbiosis Institute of Management Studies

  Master of Business Administration - MBA

  2007 — 2010